Support

Last updated: August 14, 2026

Contact support@loyaltyforce.com for product, account, AWS Marketplace subscription, billing, privacy, or security assistance.

Support hours

Monday through Friday, 09:00–18:00 Hong Kong Time, excluding Hong Kong public holidays. Our target for an initial response is one business day.

Information to include

• Your company name and a brief description of the issue.
• For AWS Marketplace requests, your AWS account ID and agreement ID, if available.
• Relevant timestamps and non-sensitive error messages.

Never send passwords, access keys, session cookies, Marketplace registration tokens, private keys, or payment card information.

Company

SHUYUN TECHNOLOGY (HK) LIMITED
UNIT 1002, 10/F, PERFECT COMM BLDG, 20 AUSTIN AVENUE, TSIM SHA TSUI, HONG KONG