Refund Policy

Cancellation within 48 hours

For an eligible, non-private offer canceled within 48 hours of purchase, AWS Marketplace issues a full refund in accordance with its applicable cancellation and refund rules.

Requests after 48 hours and private offers

Refunds requested more than 48 hours after purchase, and refunds for private offers, require seller approval and are considered case by case under the applicable order and AWS Marketplace rules.

Email support@loyaltyforce.com with your AWS account ID, agreement ID, purchase date, and reason for the request. Do not include passwords, tokens, private keys, session cookies, or payment card information.

Cancellation and processing

Approved software refunds are processed through AWS Marketplace and are typically completed within 3–5 business days. Canceling an agreement prevents applicable future invoices but does not by itself refund invoices already issued; a separate billing adjustment may be required.

AWS infrastructure charges are separate from Loyaltyforce software charges and are handled under the applicable AWS terms.

Contact

SHUYUN TECHNOLOGY (HK) LIMITED
support@loyaltyforce.com